What happened
This is a legacy code. Conduit no longer sets it on new transactions. Only an
older deposit can carry it.
failureCode: sender_info_timeout, and did not credit it.
A new deposit does not fail at the deadline. It stays pending and held, and Conduit still accepts sender information or an address registration for it. After the deadline, Conduit compliance may return the deposit to the sender. See Receive Crypto.
Recovery
For an older deposit with this code, contact support. The deposit is terminal, and no funds were credited to the customer. For a new deposit that is past its deadline, submit the sender information withPOST /v2/transactions/:id/sender-information, or register the sending address. The deposit then continues to screening and settlement:
Related endpoints
- GET /v2/transactions/:id — read transaction state
- POST /v2/transactions/:id/sender-information — submit sender details for a held deposit