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What happened

This is a legacy code. Conduit no longer sets it on new transactions. Only an older deposit can carry it.
A deposit arrived from an address that required sender information before Conduit could credit it. The required details were not submitted before the deadline. On older deposits, Conduit then ended the deposit in a terminal failed state with failureCode: sender_info_timeout, and did not credit it. A new deposit does not fail at the deadline. It stays pending and held, and Conduit still accepts sender information or an address registration for it. After the deadline, Conduit compliance may return the deposit to the sender. See Receive Crypto.

Recovery

For an older deposit with this code, contact support. The deposit is terminal, and no funds were credited to the customer. For a new deposit that is past its deadline, submit the sender information with POST /v2/transactions/:id/sender-information, or register the sending address. The deposit then continues to screening and settlement: